lb98 Privacy Policy & Data Protection
Protecting your personal data on the lb98 platform is our top priority. This document describes in detail what information we collect, why we collect it, and how we store it securely.
Introduction & Scope
lb98 ("we", "us", "platform") is a trusted online casino and betting service provider in Bangladesh. This Privacy Policy ("Policy") sets out how lb98 collects, processes, stores, and protects the personal data of users ("user", "you") of its website lb98.lat.
By using or registering on the lb98 website, you will be considered to have accepted the terms of this Policy. This Policy supplements our Terms & Conditions and Responsible Gaming policy.
We reserve the right to update this Policy at any time. Changes will take effect from the date they are published on the website. For significant changes, we will try to notify users by email.
What Data We Collect
lb98 only collects data that is necessary to provide its services. Our data collection process is described in detail below.
Identity Information
At the time of account registration, we collect the following information:
- Full name
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- National ID / passport number (where applicable)
Financial Information
For processing transactions, we collect:
- Payment method details (bKash, Nagad, Rocket, Upay number or bank account information)
- Deposit and withdrawal history
- Transaction dates and amounts
- Bank branch name for bank transfers
Usage Information
Data collected automatically for platform improvement:
- IP address and device type
- Browser information and operating system
- Session duration and pages visited
- Game play history and betting patterns
- Login time and location (general)
Communication Information
Information received through customer support:
- Live chat conversation records
- Email messages and correspondence history
- Complaints and issue descriptions
- Feedback and reviews
How We Use Your Data
lb98 uses collected data only for the purposes listed below:
- Account management: Completing the registration process, verifying identity, and keeping accounts secure.
- Financial transactions: Processing deposits and withdrawals, maintaining transaction history, and preventing fraud.
- Service improvement: Analysing platform performance, enhancing user experience, and developing new features.
- Customer support: Helping resolve issues via 24/7 live chat and email.
- Regulatory compliance: Adhering to applicable laws and regulations, ensuring responsible gaming, and verifying user age.
- Security protection: Detecting and preventing unauthorised access, cyber attacks, and fraudulent activity.
- Relevant communications: Sending important account-related updates, promotional information (subject to consent), and security alerts.
What We Do Not Do With Your Data
- It is not sold or rented to third parties
- Your personal data is not shared with advertisers
- It is not shared with promotional third parties without permission
- Unnecessary or excessive data is not collected
Data Sharing & Disclosure
lb98 does not generally share user data with any third parties. However, data may be disclosed in the limited circumstances below:
| Situation | Description |
|---|---|
| Payment processing | The minimum information necessary to complete a transaction via bKash, Nagad, Rocket, Upay, or bank transfer is provided to the relevant payment provider. |
| Legal obligations | Required information may be provided in response to a court order, government directive, or a lawful request from a law enforcement authority. |
| Technical service providers | Technical partners who support platform operations (such as server hosting and security services) receive only the data necessary to carry out their work, and they are bound by strict confidentiality agreements. |
| Fraud prevention | Where suspicious activity related to money laundering or fraud is identified, there is an obligation to notify the relevant authorities. |
| User consent | If you give explicit consent, data may be shared with third parties for a specific purpose. |
Cookies & Tracking Technologies
What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. lb98 uses the following types of cookies:
- Essential cookies: For maintaining login sessions, ensuring security, and running the platform's core functions. These cannot be disabled.
- Functional cookies: To remember your language preferences, display settings, and personalised experience.
- Analytics cookies: To collect website usage statistics in order to improve service quality. This data is generally anonymised.
- Security cookies: To help prevent unauthorised access and cyber attacks.
Managing Cookies
You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some important functions of the lb98 platform to stop working properly. Contact our support team for more information about cookies.
Data Security Measures
lb98 has adopted industry-best technical and organisational measures to protect your data.
🔐 Encryption Technology
Our platform uses SSL/TLS encryption, which keeps all data transferred between your browser and our servers secure. Payment information is protected with an additional layer of stronger encryption.
🛡️ Access Controls
Only authorised staff who need access to provide services can view your personal data. All access is logged and reviewed regularly.
🔍 Security Monitoring
Our security team monitors systems 24/7. Suspicious activity, unauthorised access attempts, and security threats are detected and addressed immediately.
💾 Secure Storage
Collected data is stored on secure servers and backed up regularly. Sensitive data is kept under additional layers of protection.
In the Event of a Security Breach
If a data breach occurs that could put your personal data at risk, we will notify you as quickly as possible in accordance with applicable law. We will take immediate steps to minimise harm and implement any necessary corrective measures.
Data Retention Period
lb98 retains your personal data only for as long as it is necessary or required to meet legal obligations. The retention period depends on the type of data:
- Account information: For as long as the account is active and for a defined period after closure in accordance with legal requirements.
- Financial transaction records: Retained in accordance with legal requirements for maintaining financial records.
- Customer service communications: For the period necessary for dispute resolution and service quality improvement.
- Logs and analytics data: Generally short-term — deleted after security and service analysis.
After your account is closed, lb98 securely deletes or anonymises personal data that is no longer needed as quickly as possible.
Your Rights Over Your Data
lb98 believes you should have control over your own data. We support the following rights:
📋 Right of Access
You have the right to request a copy of the personal data stored in your account.
✏️ Right to Rectification
If any of your data is inaccurate, you can request that it be corrected.
🗑️ Right to Erasure
In certain circumstances, you can request that your personal data be deleted, provided this does not conflict with legal obligations.
🚫 Right to Restrict Processing
You can object to or request that the processing of your data for specific purposes be limited.
📦 Right to Portability
Where technically feasible, you can request your data in a structured, readable format.
🔕 Right to Opt Out of Marketing Communications
You can request to opt out of promotional emails and communications at any time.
To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible. In some cases, identity verification may be required.
Protection of Minors
lb98 provides services only to individuals aged 21 or over. We do not knowingly collect any personal data from minors. Age verification is a mandatory step at registration.
If we become aware that we hold data belonging to a person under the age of 21, we will immediately close that account and delete the associated data. If a parent or guardian believes their child's data is held by us, please contact us immediately.
Third-Party Services & Links
The lb98 platform may contain links to third-party websites or services (such as payment gateways). These external services have their own privacy policies and lb98 is not responsible for them. We encourage you to read the privacy policy of any third-party service before using it.
Our payment partners — bKash, Nagad, Rocket, Upay, and bank transfer — operate under their own data protection rules. lb98 provides these services only with the minimum data necessary to complete a transaction.
Policy Changes & Updates
lb98 may periodically update this Privacy Policy in response to service improvements, legal changes, or business requirements. Changes will take effect from the date they are published on the website.
For significant changes, we will send a notification to your registered email address. The latest version of the Policy will always be available on this page. Continued use of the platform after a change is made will be considered acceptance of the updated Policy.
We recommend that you check this page regularly to stay informed about the latest changes.
Have questions about privacy?
If you have any questions, concerns, or requests regarding this privacy policy, please contact us.
Our support team is available 24/7 to assist in Bengali and English.
Or use our live chat — directly through the lb98 platform.